Privacy Policy

1. Introduction

29 Labs, Inc. (“29 Labs,” “we,” “us,” or “our”) operates the Palisade platform and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at palisade.run or use our Services.

2. Information We Collect

Information You Provide

• Account information: Name, email address, company name, job title, and other details you provide when creating an account or contacting us.
• Communications: Messages, feedback, and other content you send us through our contact forms or email.
• Payment information: Billing details processed through our third-party payment processors. We do not store full payment card numbers.

Information Collected Automatically

• Usage data: Pages visited, features used, time spent on pages, click patterns, and other interaction data.
• Device information: Browser type, operating system, device identifiers, screen resolution, and language preferences.
• Log data: IP address, access times, referring URLs, and error logs.
• Cookies and similar technologies: We use cookies, web beacons, and similar technologies to collect information and improve your experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Respond to your inquiries, comments, and requests
• Send technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.
• Legal requirements: When required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.
• With your consent: When you direct us to share your information with third parties.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a portable copy of your data in a structured, machine-readable format.
• Opt-out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at privacy@palisade.run.

8. Cookies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Services may not function properly.

9. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@palisade.run or visit our contact page.