Terms & Conditions

Last updated: March 30, 2026

1. Acceptance of Terms

By accessing or using the services provided by 29 Labs, Inc. (“29 Labs,” “we,” “us,” or “our”), including the Palisade platform, website at palisade.run, and any related services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

Palisade provides an adaptive user interface customization platform that enables businesses to personalize and optimize their digital experiences. Our Services include the Palisade SDK, dashboard, APIs, documentation, and related tools.

3. Account Registration

When you create an account with us, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Permitted Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to our systems, networks, or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Services
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services to transmit malware, viruses, or other harmful code
  • Resell, sublicense, or redistribute the Services without our prior written consent
  • Use automated means (bots, scrapers) to access the Services without authorization

5. Intellectual Property

The Services, including all content, features, functionality, software, code, designs, text, graphics, logos, and trademarks, are owned by 29 Labs and are protected by United States and international intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

6. Your Content and Data

You retain ownership of all data, content, and materials that you submit to or through the Services (“Your Content”). By using the Services, you grant us a limited license to process, store, and display Your Content solely as necessary to provide the Services to you.

You are responsible for ensuring that Your Content does not violate any applicable law or infringe upon the rights of any third party.

7. Payment Terms

If you subscribe to a paid plan, you agree to pay all applicable fees as described at the time of purchase. All fees are non-refundable except as expressly stated otherwise.

  • Fees are billed in advance on a monthly or annual basis, depending on the plan selected
  • We reserve the right to change pricing with at least 30 days' notice
  • Failure to pay may result in suspension or termination of your account
  • You are responsible for all taxes associated with your use of the Services

8. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free operation. We may temporarily suspend access for maintenance, updates, or other reasons. We will make reasonable efforts to provide advance notice of planned downtime.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL 29 LABS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless 29 Labs and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

Either party may terminate these Terms at any time. You may terminate by discontinuing use of the Services and closing your account. We may terminate or suspend your access to the Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the federal or state courts located in Delaware.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last updated” date. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.

15. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and 29 Labs regarding the Services.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Us

If you have any questions about these Terms, please contact us at legal@palisade.run or visit our contact page.